RETURN & EXCHANGE POLICY

JAIPUR HAIR RETURN & EXCHANGE POLICY

Effective: Jan 1, 2025

PLEASE THOROUGHLY READ ALL OF OUR RETURN/EXCHANGE INFORMATION PRIOR TO PURCHASE.
IF YOU HAVE QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE BEFORE PURCHASING.

📩 Email: info@jaipurhair.com   |   📸 Instagram: @JaipurHair

📱 Call / iMessage / FaceTime: +91 773-388-9977   |   💬 WhatsApp: Chat with us

At Jaipur Hair, we take immense pride in offering only 100% Raw Indian Hair — ethically sourced from South Indian temples, unprocessed, single-donor, and cuticle-aligned. We thoroughly inspect every order in-house before it leaves our factory in India to ensure salon-grade consistency and luxury quality. If, for any reason, you are not satisfied with your purchase, we offer exchanges only (not refunds), excluding applicable shipping charges, duties, or taxes.

Shop confidently with Jaipur Hair — your trusted wholesale Raw Indian Hair vendor, providing Virgin Indian Hair, Remy Indian Hair, and Indian Temple Hair extensions for salons across the USA and globally.

Before Using Your Raw Indian Hair Extensions

Please inspect your Raw Indian Hair extensions thoroughly before cutting the zip ties, opening bundles, or installing the hair.

  • Confirm the correct length, natural virgin color tone, texture, and quality.
  • Comb through with a loop brush while the zip ties are still intact to check for tangling or shedding.
  • Consult your stylist for a second opinion, if needed.

Once the hair has been opened, used, washed, worn, cut, dyed, chemically treated, or manipulated in any way, it will not be eligible for exchange.

Very, Very Important: Before using your new hair extensions, please inspect the product thoroughly to ensure the correct length, color (which is naturally virgin tone), texture, and quality are as desired. We encourage you to examine the hair without cutting the zip ties or opening the bundles. We also recommend combing through the hair with a loop brush to inspect for shedding or tangling while the hair is secured. After quality satisfaction, treat the hair with premium products before and after installation. If unsure, get a second opinion from your stylist. Once the hair is tempered or used, we are limited on what we can do to assist you if a problem arises.

Non-Exchangeable Items

The following are final sale and non-exchangeable due to hygiene and customization:

  • Products purchased during a sale, promotion, or with discount codes
  • Custom orders
  • Lace closures, lace frontals, 360 frontals, lace wigs
  • Clip-ins, bulk temple hair, hand-tied wefts, or colored hair extensions

PayPal disputes for these non-exchangeable items will not be entertained.

Health & Hygiene Policy

As per Federal Law and Indian health regulations, used or tampered human hair products are not returnable or exchangeable. This includes hair that has been:

  • Removed from the original bundle or packaging
  • Combed, washed, installed, dyed, or chemically altered
  • Manipulated in any visible way

We enforce this strictly to protect our customers and maintain high-quality standards — in line with global hair extension industry practices.

Again, Federal Law and the Government of India state you cannot return human hair products that have been used. We strictly adhere to these regulations for public hygiene and safety. If the item is removed from the bundle, zip ties, or packaging, or if it’s been worn, washed, chemically treated, or visibly manipulated in any way, all exchange policies are voided.

Exchange Policy

We accept exchanges only for qualifying Virgin Indian Hair extensions that meet the following criteria:

  • Requests must be made within 7 days of receiving your order.
  • Hair must be unopened, unworn, uncut, and untampered.
  • Items must be returned in their original condition and packaging, including all tags and gifts.
  • Shipping, handling charges, and all applicable custom duties or taxes are at the customer’s expense.
  • Use a trackable, insured shipping method with signature confirmation — Jaipur Hair is not responsible for lost return packages.
  • Only one exchange per original order is permitted.
  • A 5% restocking fee applies to all exchanges.
  • A 30% import duty applies to any returned shipment landing in India.
  • Color variations or texture mismatch are not eligible for exchange — our Raw Indian Hair is sourced from real donors and naturally varies. However, we match bundles as closely as possible at the time of purchase.
  • Exchange policy will only be honored after internal shipping verification. If our team and footage confirms correct items were shipped and a customer manipulates the claim, no exchange will be granted.
💰 If your order qualifies for an exchange, you will receive the value as Jaipur Hair Store Wallet Credits. Wallet credits never expire, can be used for any future purchase, and allow you to secure limited-stock textures faster than traditional exchanges.

Additional Important Policies for Raw Indian Hair Buyers

At Jaipur Hair, we pride ourselves on offering 100% authentic, ethically sourced Raw Indian Hair from South Indian temples. Please note that minimal shedding and slight texture variations are natural characteristics of genuine Virgin Indian Hair extensions. These subtle differences in curl pattern or wave are inherent to natural hair and do not indicate defects. Such natural traits contribute to the unparalleled beauty and longevity of our premium luxury hair bundles and are not eligible for returns or exchanges.
When purchasing our exclusive Raw Indian Hair extensions internationally, please be aware that customs duties, import taxes, and other government fees may apply based on your country’s regulations. These charges are the buyer’s sole responsibility. We recommend consulting your local customs office before placing your order to avoid any surprises and ensure smooth delivery of your luxury hair extensions.
As part of our commitment to customer satisfaction, Jaipur Hair offers Wallet Credits as a convenient way to manage exchanges and future purchases. Please note that these Jaipur Hair Wallet Credits are non-transferable, cannot be redeemed for cash, and expire 12 months from the date of issuance. Wallet Credits can be applied exclusively towards purchases of our ethically sourced, premium Raw Indian Hair and Virgin Indian Hair collections.
Due to the natural origin of our Raw Indian Hair, slight color variations between bundles or production batches may occur. Jaipur Hair carefully selects and matches bundles to provide consistent color tones, but exact color replication cannot be guaranteed. We advise consulting a professional stylist before attempting any dyeing or chemical treatments to preserve the integrity and luxurious texture of your hair extensions.
Our expert customer support team at Jaipur Hair is dedicated to assisting you promptly. We aim to respond to all inquiries related to our Raw Indian Hair products and services within 24 to 48 business hours (Monday through Friday). Please allow for slight delays during weekends, holidays, or high-demand periods. Your satisfaction is our priority.
Jaipur Hair ensures each bundle of our Raw Indian Hair undergoes rigorous quality inspection to meet the highest standards of luxury hair extensions. We guarantee that every strand is ethically sourced, unprocessed, single-donor, and cuticle-aligned to provide unmatched durability and natural beauty. Trust Jaipur Hair for salon-grade Raw Indian Hair extensions that elevate your style and business.

Frequently Asked Questions

7 calendar days from the date you receive your order.
Email us at info@jaipurhair.com with your order details. We'll guide you through the process.
Yes. All return shipping, customs duties, and taxes are the customer’s responsibility. Please clearly mark the package as “RETURN/EXCHANGE — NO DUTIES.”
No. You must contact us first before sending back any product. Unauthorized returns will not be accepted.
We do not offer refunds. We only offer exchanges on approved items as per our policy.
Human hair extensions are hygienic products. Opened or used items are not accepted for return or exchange.
Email: info@jaipurhair.com, Call/WhatsApp/iMessage/FaceTime: +91 773-388-9977, Instagram: @JaipurHair

Important

Any chargebacks or PayPal disputes without first contacting Jaipur Hair for resolution will automatically void all exchange privileges.

Contact Us Anytime

📩 Email: info@jaipurhair.com   |   📸 Instagram: @JaipurHair

📱 Call / iMessage / FaceTime: +91 773-388-9977   |   💬 WhatsApp: Chat with us

Jaipur Hair reserves the right, at our sole discretion, to update prices, terms, and policies at any time without prior notice. Please review this page periodically for updates.

Thank you for choosing Jaipur Hair — the #1 trusted wholesale vendor of Raw Indian Hair in the USA and globally.
Shop ethically sourced Raw Indian Hair bundles, Virgin Indian Hair extensions, and Indian Temple Hair for salons worldwide.

Happy Shopping!
— Team Jaipur Hair