Exchange Policy


Here are some answers to your questions about how to exchange your Jaipur Hair Extensions. 
Do you have an exchange policy?

We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened Jaipur Hair Extension set for a set of the right color. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with, we won't entertain returns & refunds.

May I exchange my order?

We are more than happy to accommodate exchanges of hair extensions that have NOT been opened, worn or tampered with. You may exchange your Jaipur Hair Extensions order ONLY if they have been unopened and not taken out of the packaging. Jaipur Hair Extensions are packaged with a special security seal which identifies if the extensions have been taken out of the cardboard backing to which they are attached.

Why are Jaipur Hair Extensions non-exchangeable if opened?

Human hair extensions are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients. We are not alone; other hair extensions suppliers do not allow returns of opened items for the same reasons.

Do I have to pay for the shipping of my exchange?

You are responsible for all exchange shipping costs and we recommend that you send your exchange with a tracking number as Jaipur Hair will not be held responsible for lost returns, custom duties if they charge & shipping. Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.

When will I receive my exchange?

We will send you the different hair extensions after we have received, inspected and confirmed that the returned hair extensions were not opened and taken out of the cardboard backing which is protected by a security seal.

How may I contact you?

You can contact us via email: and we will respond to you within 24 hours. Feel free to contact us about any questions or concerns you may have. :)

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Team Jaipur Hair